Returns and Exchanges are accepted within 7 days of delivery and a nominal 100/- processing fee applies for returns and exchanges to ensure smooth handling.

Note: Shipping charges are not non-refundable.

(Steps to guide for initiating the return/exchange. Return/Exchange should be done on the website by the customer)

For any other query, please contact support@aurrae.com

• Items must be unused, unworn, and unwashed, with tags intact.
• Include the original packaging.
• Returns or exchanges that do not meet these conditions may be rejected

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Yes, returns and exchanges are accepted for discounted items, provided they meet the required conditions.

Note: If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us at support@aurrae.com.

If your product is defective or incorrect, contact us at support@aurrae.com with a photo. We will provide a replacement without any charges.

Customized products, intimate wear, and final sale items may not be eligible for returns or exchanges. As of now, no products are non-returnable.

• If the new product is costlier: You will need to pre-pay the price difference before the exchange is processed. Once the payment is confirmed, we will ship the new product.
  
• If the new product is cheaper: You will receive a gift card for the price difference. This gift card can be used for future purchases on our website.
  

No. These are the charges applicable each time an order is placed and are non-refundable.

Refunds for sale items will follow the standard refund process, minus the ₹100 return fee if applicable.

No, the same ₹100 return processing fee applies to both regular and sale items.

A digital card you can purchase and gift to someone for shopping on our website.

The minimum value is ₹599.

• Buy: Enter the amount suitable for you (Minimum: 599rs)
  
• Gift: The card is emailed to the recipient with a unique code. The recipient gets the gift-card with the beautiful message and name of the person who has gifted that.
  
• Redeem: The recipient enters the code at checkout to get a discount
  

Yes, if the card balance is not fully used, the remaining amount can be applied to future purchases.

Yes, the card is valid for 3 months

Yes, gift cards can be combined with ongoing offers unless stated otherwise.

Only one discount or promo code can be applied per order. Multiple offers cannot be combined.

Orders can be cancelled within 24 hours of placement. To cancel, email us at support@aurrae.com with your OrderID,
payment proof (if prepaid), Name and phone number. But if your product is
shipped, you cannot cancel the order.

Currently, we do not offer customization services.

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Yes, gift cards are available. Please contact us at info@aurrae.com for more details.

Gift-cards/Promo-codes are non-refundable. It can be used in further purchases only.

We accept payments via:

• UPI (e.g. PhonePe, Google Pay)
• Credit / Debit Cards
• Net Banking
• Wallets

Enter the Code at checkout in the “Apply Gift-Card/Promo-Code” section.

You will receive a confirmation email once your order is successfully placed.

If your payment fails, try again or contact our support team at info@aurrae.com.

Modifications can be made within 24 hours of placing the order by contacting our support team. But once the order is processed and shipment is done, you cannot modify the order.

If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products
delivered to an alternate address (where COD is available).

Yes, it is just an additional 40/- (apart from shipping charge)for the convenience of paying at your doorstep.

Yes, it is possible. You can add more products but only before your order is
processed and shipped.