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Terms & Conditions
TERMS OF USE
The following terms and conditions govern the usage of the AURRAE online platform (referred to as “AURRAE," "us," or "we"). These terms apply when you access the Website www.aurrae.com (referred to as "the website") and are applicable to all customers who place orders on the Website (referred to as "you").
By visiting the Website and using our products and services, you agree to these terms and conditions. We strongly recommend that you read these terms carefully. As our business, products, and services evolve, we may update the Website and revise these terms and conditions accordingly. The privacy policy and other related documents will also be updated from time to time. We will periodically send you reminders about our notices and terms, unless you request otherwise. However, you should always check our website for any updates. Unless explicitly stated, the most current version of our terms applies to all transactions made through our website. Any dispute arising over transactions on the Website will be governed by these terms.
Account Registration
To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during registration and update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials.
Product Information
We strive for accuracy in description; however, we do not guarantee that the product descriptions or other content are error-free, complete, or current.
Pricing & Payments
All prices are listed in Indian Rupees (INR). Prices may change without notice. Payment must be made at the time of purchase through accepted payment methods listed on our website, including credit/debit cards, net banking and digital wallets. We make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be refunded to you in full.
Shipping & Delivery
We aim to process orders within 48 hours. Shipping times may vary based on location. There may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone. AURRAE is not responsible for delays caused by shipping carriers or customs clearance.
We will make sure to send the order consisting of product(s) by the date indicated in the Delivery confirmation or if no delivery date is specified, in the estimated time frame within a maximum period of 30 days from the date if order confirmation.
Returns & Refunds
Please refer to our Return & Refund Policy page provided on our site.
Dispute Resolution
In case of disputes regarding your order or these terms, you agree to contact us first at support@aurrae.com before escalating it legally.
Gift Cards – T&C
Gift Cards are non-refundable
Gift Cards can be transferred only to the person having an account with us.
AURRAE Gift Cards can solely be used on aurrae.com against purchases made on the website.